iMotoHub

Privacy Policy

Effective Date: November 2024

This Privacy Policy explains how ImotoHub ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our platform and services.

1. What Information We Collect

We may collect the following personal information when you use the platform:

  • Account Information: Name, phone number, username, and password
  • Vehicle Details: Vehicle descriptions, images, and listing data
  • Billing Information: Only where applicable (e.g., payment confirmation from PayFast)
  • Usage Data: Pages viewed, IP address, browser/device info, login times
  • Support Interactions: Details you provide when submitting support tickets

We do not store full payment card details. Payments are securely processed by third-party providers (e.g. PayFast).

2. How We Use Your Information

We use your data to:

  • Register and manage your account
  • Enable vehicle listings and showroom access
  • Facilitate subscriptions and payments
  • Provide support via our ticket system
  • Improve the platform's performance and security
  • Comply with legal obligations

3. Who We Share It With

We may share your information with:

  • Service providers (e.g., payment processors like PayFast)
  • Regulators or authorities when legally required
  • Buyers or sellers, if you voluntarily initiate communication through the platform

We never sell your personal data.

4. How We Protect Your Information

We use reasonable security measures to protect your information from unauthorized access, including encryption, access controls, and secure data storage practices.

5. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for non-essential data use
  • Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, please submit a ticket through our Support System.

6. Data Retention

We retain your data for as long as needed to provide services, comply with legal obligations, and resolve disputes. Inactive or closed accounts may be deleted after a reasonable period.

7. Third-Party Links

Our site may link to external sites (e.g. finance calculators, car reviews). These are not covered by this Privacy Policy.

8. Updates

This policy may be updated from time to time. We will notify users through the platform or update the effective date above.

9. Contact Us

For privacy-related enquiries, please contact us via the Support Ticket System available on our website.